Shipping Policy

Last updated: 12/18/2024

At Souk360 , we strive to provide a smooth and convenient shopping experience for our valued customers. Below is our shipping policy, which outlines how your orders will be processed and delivered to you via Cash on Delivery (COD).

1. Shipping method

  • Cash on Delivery (COD) is the primary option available to you for purchasing products from our store. When you choose this method, you pay in cash upon receipt of the product at your address.
  • Shipping and delivery are done through a network of approved shipping companies that work in cooperation with our store.
  • Products will be shipped to the address you provide during order placement, and the address must be accurate and complete to ensure timely delivery of the order.

2. Confirm the order

  • After submitting your order, you will receive a confirmation message via email or phone containing your order details, including your order number and the products you purchased.
  • Order confirmation is completed after checking the available products in stock. If there are any inventory issues or if some products are unavailable, we will contact you to inform you.

3. Shipping time

  • Orders are usually shipped within 2 to 5 business days after order confirmation.
  • Delivery time may vary depending on geographical location and external conditions such as weather factors or transportation issues.

4. Tracking information

  • Once your order has shipped, we will send you a tracking link or tracking number via email or text message.
  • You can use this information to track the status of your shipment and when it will arrive at your location.

5. Receipt and payment

  • When the shipment arrives at your address, you will be asked to pay the amount in cash on delivery .
  • Confirmation of order receipt will be provided by the person receiving the shipment. If the person in question is unavailable at the specified address, delivery may be delayed.
  • Full payment must be made upon receipt of the product. If payment is not received or the customer refuses to accept the product, Souk360 reserves the right to refuse any future orders from the same customer.

6. Shipping fees

  • Shipping fees will be added to the total amount upon completion of the checkout process. Fees may vary depending on the geographic location and total weight of the products.
  • In some cases, we may offer special offers or free shipping on certain orders.

7. Review the product upon receipt.

  • Upon receipt of the product, please immediately check the product for the condition of the packaging and contents.
  • In the event of any defect or damage to the product, or if the customer receives a product other than the one ordered, the customer must contact us as soon as possible via the email or phone number provided to us.

8. Delay in shipping or non-delivery

  • If there is a delay in shipping or if the representative is unable to reach the specified location, the customer will be contacted to coordinate rescheduling the delivery.
  • If the product is not delivered due to an inaccurate address or there is no one to receive the shipment at the specified address, the shipment will be returned to our warehouse and additional fees may apply if you wish to reship the product.

9. Returnable Products

  • Products delivered via Cash on Delivery can be returned in accordance with our Returns Policy.
  • Products must be returned in their original and unused condition within 7 days of receipt .

10. Contact us

If you have any questions or need assistance with shipping or delivery, please feel free to contact us via: