Terms of Sale

Last updated: 12/24/18

Welcome to Souk360 ! Before making any purchase from our store, please carefully read the following terms of sale. By completing your purchase, you agree to these terms and conditions.

1. Acceptance of the terms and conditions

By purchasing any product from the Souk360 store, you acknowledge and agree to all the terms and conditions contained in this document. If you do not agree to any of these terms, you may not use our services or purchase our products.

2. Submitting applications

  • The customer must place an order through the Souk360 website and select the products he wishes to purchase.
  • The customer must enter accurate and complete information when completing the purchase process (such as name, address, phone number, etc.).
  • When you place your order, you will receive a confirmation via email or text message with your order details and expected shipping date.

3. Prices

  • All prices shown on the website include applicable taxes , but additional shipping fees may be added if the service requires them.
  • Prices are subject to change at any time without prior notice. Prices displayed will apply at the time of order confirmation.

4. Payment method

  • Cash on Delivery (COD) is the primary payment method available in our store. When the product arrives, you will pay the amount in cash to the courier who will deliver the order.
  • If you would like to pay by credit card or electronic payment methods, you may choose these options if they are available in the future.

5. Delivery and Shipping

  • Products will be shipped to the address you specify during order completion. It's important to ensure the accuracy of your address and details to avoid any delivery delays.
  • Shipping typically takes 2 to 5 business days depending on the geographic location. Delivery times may vary depending on external factors such as weather or transportation issues.
  • We work with certified shipping partners to ensure products are delivered as quickly as possible.

6. Product returns and exchanges

  • We offer a flexible return policy , where you can return products if they are incorrect or damaged within 7 days from the date you received the product.
  • Products must be in their original condition and unused when returned.
  • Products that have been customized or opened cannot be returned unless they are damaged or incorrect.

7. Responsibility

  • Souk360 is not responsible for any damages resulting from misuse or damage to the product after receiving it.
  • We are not responsible for any delay in delivery due to unforeseen circumstances such as weather or external logistics factors.

8. Privacy Protection

  • We value your privacy very much. All personal data you provide when placing an order (such as name, address, phone number, etc.) will be protected in accordance with our Privacy Policy.
  • We do not share your personal information with third parties unless necessary to complete the shipping process or for legal purposes.

9. Amendments to the Terms

  • Souk360 reserves the right to modify or update these terms at any time. Amendments will be posted on this page, and you should review them periodically.
  • If you make a purchase after the changes, it means you agree to the updated terms and conditions.

10. Applicable Law

  • These terms and conditions are subject to the laws of the Kingdom of Saudi Arabia.
  • In the event of any dispute or disagreement, it will be dealt with in accordance with the legal procedures adopted in the Kingdom.

11. Contact us

If you have any questions or concerns regarding these Terms of Sale or any part of your experience with us, please contact us via: